Front Desk Receptionist

Location Lansing, MI (48901)
Job Type Full Time
Posted 59 days ago
Company National Vision
Job Description
What would you do? - The Specifics. Ensure high quality customer service Ensure a smooth flow of customers through the store Answer, screen, and forward incoming phone calls in accordance with National Vision protocol Process and understand managed care plans Obtain and document information from the insurance company as needed Schedule and confirm appointments, follow-up visits and classes File all patient records daily and pull patient files for the next day's appointments Check on status and notify customers when orders are in or of any delays Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs Keep reception area tidy and presentable, with all necessary stationery and materials